Job Title: TSR / Agent – Technical Support

Location: Chennai / Indore 
Experience: 6 Months – 2 Years
Grade: BPOS 1 / 2 / 3

CTC Details (Approx):

• Monthly CTC: ₹18,000 – ₹35,000

• Annual CTC: ₹2.2 LPA – ₹4.2 LPA

• Additional benefits: Incentives, shift allowance, performance bonus

Important Requirement:

• Notice Period: Maximum 30 days only

• Google Workspace Administrator Certification is mandatory before Go-Live

Job Summary:

We are hiring for the role of TSR / Agent – Technical Support, where the candidate will handle customer queries via phone, email, and chat. The role involves diagnosing and resolving technical issues, tracking cases, and ensuring high service quality and customer satisfaction. Candidates should have a good understanding of troubleshooting processes and familiarity with Google Workspace products.

Key Responsibilities:

• Respond to customer queries via phone, email, and chat

• Diagnose, resolve, and track technical issues efficiently

• Meet Service Level Objectives (SLOs) for response and resolution time

• Maintain high customer satisfaction and quality standards

• Use knowledge base for root cause analysis and solutions

• Provide effective technical support and issue resolution

Mandatory Skills:

• Strong verbal and written communication skills

• Typing speed of 60–80 WPM

• Troubleshooting experience using SOPs

• Familiarity with support methodologies and case lifecycle

• Knowledge of ticketing tools

• Basic understanding of ITIL

• Strong analytical and problem-solving skills

Good to Have:

• 6+ months experience in Infrastructure / Storage / Service Desk

Technical Knowledge (Preferred):

Hands-on or working knowledge of Google products such as:

• Gmail, Calendar, Meet

• Drive, Docs, Sheets, Slides

• Gemini App, Notebook LLM

• Keep, Sites, Forms, AppSheet

Preferred Candidate Profile:

• 6 months to 2 years of technical support or service desk experience

• Comfortable with multi-channel customer support

• Strong issue analysis and resolution skills

• Ability to work in an SLA-driven environment

Important Notes:

• PAN & Date of Birth are mandatory for profile creation

• Candidates must be open to rotational shifts / 24x7 environment

Application Process:

Interested candidates are required to fill out the application form using the link below:

Application Form Link: [https://myglit.com/lateral/cref/e1891b7b40]

Note: Filling out this form is mandatory for further processing of your profile. Only candidates who complete the form will be considered for the next steps.