Gratitude India

Customer Service Associate | US Process Banking & Cards

1 - 12 year(s)

India - Mumbai (Base Location for WFH)

Job Description

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Role: Customer Service Executive

Timings: US-Type Shift (Part Time)

Industry: BPO

Work Mode: Work from Home

Functional Area: ITES / BPO / Customer Service

Process: Voice

Key Skills:

BPO Voice Process
International BPO
international presales
International voice Process

Manage daily customer interactions with zero downtime, ensuring SLAs are consistently met. Exceed performance thresholds, focusing on KPIs like RSAT, AHT, and customer experience. Adapt to changes and apply feedback.Excellent communication,team player,leadership,positive attitude and brand promotion. 1 year international voice experience. Open to shifts,weekends, and 9 hour call shifts.Relevant experience needed.

Note: Gratitude doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@gratitudeindia.com.

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Tanveer Saha

Recruiter - Gratitude India

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Mumbai ,

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