Job Title: Customer Service Associate – International Voice (Banking & Cards)

Location: Malad / Thane, Mumbai (Only local candidates eligible)

Hiring Grades: BPOZ, BPO1, BPO2, BPO3

Salary: Up to ₹6.25 LPA

Schedule: Any shift (majority night/midnight), weekends & staggered shifts possible

About the Role

We are seeking highly motivated Customer Service Associates to handle international voice support for our Banking & Cards process. You will be responsible for delivering exceptional customer service, meeting SLAs, and maintaining top performance across KPIs such as RSAT, AHT, and customer experience.

Key Responsibilities

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  Handle daily customer interactions with zero downtime.

  
  


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  Consistently meet or exceed individual and team SLAs.

  
  


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  Focus on KPIs like RSAT, AHT, and customer experience.

  
  


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  Stay updated on process changes and implement feedback effectively.

  
  


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  Promote brand value through positive and professional interactions.

  
  


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  Maintain 9 hours of productive on-call time per shift.

  
  

Skills Required

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  Excellent communication skills.

  
  


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  Strong team player with a positive attitude.

  
  


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  Ability to implement feedback effectively.

  
  


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  Strong domain knowledge preferred.

  
  


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  Willingness to work in night/midnight shifts and weekends.

  
  

Eligibility Criteria

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  Mandatory: Minimum 1 year international voice process experience as a call center agent.

  
  


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  Must currently be working as a call center agent (No Team Leaders, QA, Managers, or non-BPO professionals).

  
  


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  Must be a resident of Mumbai (Malad/Thane) – Outstation candidates will be rejected.

  
  


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  No rehires from TCS.

  
  


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  No significant employment gaps.

  
  

Educational & Experience Requirements

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  Graduate & above → 9 months to 10 years relevant contact center experience.

  
  


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  HSC (12th pass) → 18 months to 10 years relevant contact center experience.

  
  


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  B.E./B.Tech → 3 years relevant contact center experience.