Skill: Shift Lead

Relevant Experience: 5+ years 

Location: Pune

Grade: BPO 3/4

Salary Package: 9 – 12 LPA

Shift timings: 2.00 PM IST to 11 PM IST

Qualification: Graduate



Job Description:

•    Be the subject matter expert and the reference point for the Access Management team

•    Perform user access management by provisioning or de-provisioning user access

•    Representing the team in meetings as required

•    Knowledge of Access Review/Attestation Management

•    Folder access permissions

•    Privileged access controls

•    Closure of raised incidents

•    Handling queries related to password resets, login issues etc.

•    Monitor the request queue, team mailboxes, review and follow SOP procedures to add, edit or delete specific accesses for specific systems as requested.

•    Respond to general questions about access requests.

•    Follow up with required approvers/stakeholders for approvals or clarifications through phone, email or tickets.

•    Contribute to the Knowledge Management Database. Record events and problems and their resolution in knowledge base/SOP

•    Read and review the standard operating procedures and required training materials.

•    Create additional documentation, as needed to support the process.

•    Engage in knowledge transfer session for any newly on boarded application that comes under the scope of user access management.

•    Direct unresolved issues to the next level of support personnel

•    Creating KPIs for BAU processes

•    Experience of Active Directory group management

•    Knowledge of ‘least privilege’ methodology with access permissions



Requirement:

•    Candidate must be graduate in any stream

•    5+ years in Access Management area.

•    Proficiency in English; Good communication skills both written and spoken.

•    Flexibility in working in a 24/7 shift model







**Graduation is compulsory**

**PAN and DOB is required for Employee Profile creation**