Job Title: Customer Data Specialist

Role/Skill: Customer Data Specialist
Location: Hyderabad
Experience: 5–8 years
Band: BPO 3
Shift: Willingness to work in US shift timings

Job Summary:

We are looking for a detail-oriented Customer Data Specialist with strong expertise in SAP and SMAX service operations. The role involves managing service master data, ensuring seamless system integration, and supporting service and logistics operations with high accuracy and efficiency.

Key Responsibilities:

• Configure and maintain SMAX Service Contracts, Parts, Technicians, and Stocking Locations

• Perform SAP Customer Setup, Technician Setup, and master data maintenance

• Manage Installed Base (IB) lifecycle including creation, updates, and decommissioning

• Execute scheduled and unscheduled Work Order (WO) creation in SMAX

• Handle customer master change requests and ensure SAP–SMAX data accuracy

• Perform ATP (Available-to-Promise) checks for service readiness

• Manage software version updates and system configurations

• Ensure governance and accuracy of service-related master data

Required Skills & Expertise:

• Strong working knowledge of SAP and SMAX service operations

• Experience in service order lifecycle and master data management

• Analytical skills for ATP validation, IB accuracy, and service readiness

• Strong coordination with service, logistics, and technical teams

• High attention to detail and data governance

Eligibility Criteria (Must Have):

• 5–8 years of experience in Supply Chain / Logistics operations

• Experience in transportation planning, warehouse coordination, and shipment tracking

• Ability to reconcile shipment discrepancies and resolve issues

• Hands-on experience with ERP/TMS/WMS tools (SAP S/4, SAP TM/EWM, Oracle, Manhattan)

• Familiarity with Ariba or e-invoicing platforms

Good to Have:

• Experience in logistics, inventory management, and master data governance

Education:

• Graduate with relevant experience in Supply Chain / Logistics

• Knowledge of MS Office (Excel, Word, Power BI preferred)

Expectations:

• Ensure end-to-end accuracy of service master data across SAP and SMAX

• Support service contracts, Installed Base, and work order operations

• Drive SAP–SMAX integration and data consistency

• Identify and resolve operational gaps proactively

• Support process improvements, audits, and system enhancements

• Collaborate with internal and external stakeholders for smooth operations

Important Notes:

• Ex-TCS employees are not eligible to apply

• PAN and Date of Birth are mandatory for profile creation

Application Process:

To proceed with your application, please fill out the questionnaire form using the link below:

https://myglit.com/lateral/cref/fb94bbd937

Note: Filling out this form is mandatory for further processing. Only candidates who complete the form will be considered for the next steps.