key skills

BPO Voice Process

Collections Process

Location

Mumbai

Job Title: Voice Process Collections - Night Shift (UK&US shift)

We are looking for enthusiastic individuals to join our team as complete Voice (Collection Process) executives for our Night Shift.

Salary- upto 35k , also depends on your last drawn salary!!

Responsibilities:

• Respond to customer inquiries and provide assistance via call in a timely and accurate manner


• Identify and escalate priority issues to the relevant team for resolution


• Maintain accurate and detailed records of customer interactions and transactions


• Identify and suggest process improvements to enhance customer satisfaction


• Stay up-to-date with product knowledge and process changes


• Ensure adherence to company policies and guidelines
  
  Requirements:


• Excellent written and talking communication skills in English


• Strong attention to detail and accuracy


• Ability to multitask and handle multiple chats simultaneously


• Willingness to work in Night Shifts

Qualifications:

• Minimum educational qualification of a high school diploma or equivalent


• Basic computer knowledge and typing skills


• Ability to adapt and learn quickly


• Should have atleast 24 months of International BPO experience for SSC pass


• HSC pass with atleast 18 months of BPO experience


• Graduates should have atleast 12 months if experience

We offer competitive compensation packages, including night shift allowances, and opportunities for growth and development within the company. If you are a self-motivated individual with excellent communication skills and are looking for a challenging and rewarding opportunity.