Location: Gurugram

Experience: 1–5 Years
Salary: Up to ₹7 LPA
Band: BPO 1
Shift: Primarily UK Shifts (Candidates must be flexible to work in 24×7 rotational shifts)
Employment Type: Full-Time

Job Overview

We are looking for an experienced and result-oriented Accounts Receivable (AR) Collections Associate to manage customer accounts, drive timely collections, reduce overdue receivables, and support the organization's cash flow objectives.

The ideal candidate should have a good understanding of Accounts Receivable (AR) and Order-to-Cash (O2C) processes, along with strong communication, negotiation, and analytical skills.

Key Responsibilities

• Review and manage assigned Accounts Receivable (AR) portfolios.

• Follow up with customers through emails and calls regarding overdue invoices and outstanding payments.

• Secure payment commitments (Promise to Pay – PTP) and ensure timely payment realization.

• Monitor aging reports and take appropriate actions to reduce overdue receivables.

• Investigate and resolve invoice disputes, deductions, and payment-related queries.

• Coordinate with Billing, Sales, Cash Application, and Dispute Management teams to resolve collection issues.

• Maintain accurate collection notes, customer records, and account documentation.

• Escalate delinquent accounts in accordance with established collection strategies.

• Perform account reconciliations and support month-end closing activities.

• Prepare collection reports and contribute to Days Sales Outstanding (DSO) reduction initiatives.

• Achieve defined collection, productivity, and aging management targets.

Required Skills & Qualifications

• 1–5 years of experience in Accounts Receivable, Collections, or related Finance Operations.

• Strong understanding of AR and Order-to-Cash (O2C) processes.

• Experience in B2B Collections and customer account management is preferred.

• Excellent verbal and written communication skills.

• Strong negotiation, follow-up, and problem-solving abilities.

• Knowledge of invoice processing, payment reconciliation, and dispute resolution.

• Working knowledge of ERP tools such as SAP, Oracle, JDE, or similar platforms.

• Proficiency in MS Excel and collection reporting.

• Ability to manage multiple accounts and meet collection targets.

Educational Qualification

• Graduate in Commerce, Finance, Accounting, or any related discipline.

• Relevant experience in AR/Collections will be preferred.

Work Location & Shift Details

• Location: Gurugram.

• Shift: Primarily UK shifts.

• Candidates must be flexible to work in 24×7 rotational shifts.

• Salary: Up to ₹7 LPA.

Important Recruitment Guidelines

• Ex-TCS employees are not eligible to apply.

• PAN number and Date of Birth (DOB) are mandatory for candidate profile creation.

• Candidates must be comfortable with the specified shift requirements.

Interested candidates with relevant Accounts Receivable and B2B Collections experience are encouraged to apply.