German Language (P4) – Customer Service Senior Analyst

Job Reference: AIOC-S01670449

Career Level: CL10

Location: Gurgaon (Gurugram), India

Skill Required: German Language – Customer Service

Qualification: Any Graduate

Experience: 5–8 years

Salary Range: INR 10–20 LPA (approximately INR 83,333–166,667 per month)

Notice Period: Up to 30 days

Work Setup: Work from Office

About Accenture

Accenture is a global professional services company offering Strategy and Consulting, Technology, Operations, and digital services across more than 40 industries and 120 countries.

Role Overview

The role requires excellent German language proficiency and the ability to manage customer service processes end to end. The selected candidate will assist customers before, during, and after the purchase or use of products and services, address inquiries, resolve issues, and ensure customer satisfaction.

Mandatory Skill

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• German Language – P4 proficiency.
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• German proficiency must be verified through the applicable language assessment.
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Key Responsibilities

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• Analyse and resolve increasingly complex customer service issues.
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• Interact regularly with internal colleagues and occasionally with clients and Accenture management.
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• Work independently on daily tasks, with moderate guidance for new assignments.
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• Make decisions that affect individual work and may impact the work of others.
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• Work as an individual contributor and/or oversee a small team or work effort.
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• Support end-to-end customer service operations and maintain positive customer relationships.
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Note: Rotational shifts may be required.