*Role:* Team Leader
*Location:* Gurugram
*Experience:* 5-10 Years
*Band:* BPO 3/4
*Job code:* 436911

*100% WFO and 24x7 shifts including night shifts applicable by default.*
- Excellent verbal and written English skills.
- Prior team leading International voice experience – B2B/B2C Collections.
- Lead and mentor a team of collections professionals, setting performance goals, and conducting regular performance reviews.
- Develop and implement strategies to improve team efficiency and effectiveness.
- Create and execute effective collections strategies to maximize cash flow and reduce Days Sales Outstanding (DSO).
- Monitor and analyze collection metrics to identify trends, potential issues, and areas for improvement.
- Handle escalated client disputes and work towards satisfactory resolutions.
- Identify opportunities to streamline collections processes and implement best practices.
- Prepare regular reports on collections performance, aging reports, and other key metrics for senior management.
- Analyze data to make informed decisions and recommendations for improving collections practices.
- Communication with internal and external stakeholders
- Meeting KPIs and client defined targets.
- Quality and feedback for team members for driving performance.
- Training and coaching on floor

*Ex TCS Employees can't apply*
*PAN and DOB are required for profile creation*