Senior Delivery Manager - HR Operations - German Language - Bangalore - Job Code 426790

Job Code: 426790

Location: Bangalore, India

Experience: 16 to 18 Years

Band: BPO 6

Salary: Up to 20 LPA

Work Setup: Onsite

Industry: HR Outsourcing / HR Shared Services / Global Business Services

Job Purpose:

Lead end-to-end HR Shared Services delivery across global Hire-to-Retire processes, ensuring service levels, operational excellence, transformation, and customer satisfaction. Act as primary delivery leader for client engagements and drive cognitive HR operations using automation, analytics, and AI.

Must Have:

- German language proficiency B2 / C1 - Ability to engage with native German speaking stakeholders verbally and in writing

- BPS Service Operations / Service Management reporting experience including contract management and SLA reporting

Preferred:

- HRO background

Key Responsibilities:

Delivery Leadership:

Lead end-to-end HR Shared Services delivery across global H2R processes including Talent Acquisition, Core HR, Talent Management, L&D, Performance, Payroll, Compensation, and Employee Lifecycle

Establish governance frameworks for operational excellence, compliance, and predictable service outcomes

Customer and Stakeholder Management:

Act as primary delivery leader and build trusted partnerships with client stakeholders

Provide executive oversight through governance reviews, performance reporting, and continuous improvement

Transformation and Cognitive Operations:

Drive roadmap for Cognitive HR Operations using Automation, Analytics, AI, RPA, and Agentic AI

Lead process simplification, standardization, and digitization to improve employee experience and cost performance

Workforce and Talent Leadership:

Own workforce planning, staffing strategy, capability development, and succession planning

Ensure onboarding, training, and readiness of delivery teams

Financial and Commercial Accountability:

Own account-level financial performance including revenue, margin, productivity, and cost optimization

Identify opportunities for account expansion and value creation

Risk, Compliance and Controls:

Ensure compliance with contractual obligations, governance standards, audits, data privacy, and HR policies

Proactively mitigate operational risks

Domain Skills:

HR Outsourcing, Global Hire-to-Retire Operations, HR Service Delivery Transformation, Global Delivery Management, Workforce Administration, Talent Acquisition, Talent Management, L&D Operations, Payroll, HR Governance, BPR, Automation, Analytics, AI, Workday, SAP SuccessFactors, Oracle HCM, ServiceNow HRSD

Required Knowledge and Skills:

- 16-18 years progressive experience in HRO, HR Shared Services, or GBS with large-scale global delivery operations

- Strong experience managing multi-location, multicultural teams

- Proficiency in Global HCM tools and ERP solutions

- HR Analytics, Data Analytics, AI, Automation, or RPA certifications preferred

- Strong client management, leadership, interpersonal, and presentation skills