Job Description: O2C Analyst – End-to-End Operations & GST/TDS

Job Code: 435433

Location: Kolkata

Experience: 1–7 Years

Band: BPO 1 / BPO 2 / BPO 3

Salary: Up to ₹9 LPA

Work Mode: 100% Work From Office

Education: B.Com (Hons.), M.Com, MBA (Finance), CA Inter, or ICWA Inter

Job Overview

We are looking for skilled Order-to-Cash (O2C) professionals to manage end-to-end accounts receivable operations, including order validation, billing, collections, cash application, debit and credit notes, refunds, month-end closing, and MIS reporting.

The ideal candidate should have hands-on experience with SAP, strong Microsoft Excel skills, and a good understanding of Indian accounting standards, GST, and TDS regulations. The role requires strong analytical abilities, attention to detail, and effective coordination with customers and internal stakeholders to ensure accurate processing and timely resolution of discrepancies.

Key Responsibilities

1. Order Management and Billing

Validate and process customer orders in ERP systems.

Generate accurate customer invoices and ensure correct GST application and statutory e-invoicing compliance.

Process debit notes, credit notes, and refunds as per company policies.

Resolve invoice discrepancies, billing disputes, and customer account issues.

Respond to customer billing and payment queries and coordinate with relevant teams.

2. Collections and Accounts Receivable

Manage accounts receivable activities, collections, and cash application.

Ensure accurate allocation and recording of customer payments.

Monitor outstanding receivables and prepare AR ageing reports.

Follow up on overdue payments and resolve payment delays and billing disputes.

Handle TDS adjustments and GST-related credit note processing, wherever applicable.

3. Reporting and Month-End Closing

Prepare Daily Sales Reports, AR ageing reports, overdue reports, and other MIS reports.

Support month-end closing, account reconciliation, and accurate transaction recording.

Maintain financial records and provide timely reports for management reviews.

4. GST/TDS Compliance and Audit Support

Ensure compliance with applicable GST regulations, TDS provisions, accounting standards, and internal controls.

Perform reconciliations and maintain supporting documentation for financial transactions.

Support internal and external audits by providing required reports and records.

5. ERP Systems and Process Improvement

Use SAP and other ERP tools to process O2C transactions and resolve system-related issues.

Identify opportunities to improve process accuracy, efficiency, and turnaround time.

Support automation and AI-driven initiatives to optimize O2C operations.

Prepare and maintain Standard Operating Procedures (SOPs), process flows, and work instructions.

6. Additional Responsibilities for BPO3

Handle escalations related to complex billing disputes, payment delays, and receivables.

Manage high-value customer accounts and high-volume transactions.

Lead process improvement initiatives and collaborate with cross-functional teams.

Mentor junior team members and support adherence to SLAs and KPIs.

Required Qualifications and Skills

Relevant experience in Order-to-Cash (O2C) or Accounts Receivable operations.

Working knowledge of SAP and ERP systems.

Strong understanding of Indian accounting principles, GST, and TDS.

Proficiency in MS Excel, data analysis, and financial reporting.

Knowledge of invoicing, collections, cash application, reconciliations, and receivables ageing.

Strong analytical, problem-solving, and discrepancy-resolution skills.

Good communication and stakeholder management skills.

Ability to prepare MIS reports, SOPs, process flows, and reconciliation documents.

Willingness to work 100% from the office in Kolkata.

Preferred Qualifications

Experience in high-volume transaction environments such as manufacturing, retail, or technology.

Exposure to O2C automation and process optimization tools.

Familiarity with AI-driven solutions for finance operations, particularly for BPO3.

Experience in managing escalations, process improvements, and team mentoring for senior-level roles.

Important Eligibility Criteria

Ex-TCS employees are not eligible to apply.

PAN and date of birth (DOB) are required for profile creation.

Candidates should be comfortable working full-time from the Kolkata office.

Interested candidates with relevant O2C, SAP, GST, TDS, and Accounts Receivable experience are encouraged to apply.