JOB ROLE-Customer Support Executive 

JOB LOCATION-MUMBAI( THANE)

Answer incoming calls, respond to emails and chats

* Explain company’s features, products, and services

* Make billing adjustments in accordance with company policies

* Assist customers with service or feature modifications on account

* Respond to any disruption of service issues

* Open trouble ticket depending on the nature of the service issue

* Analyse, isolate and diagnose customer service trouble

* Route ticket to appropriate department for resolution

* Provide existing trouble ticket status to customers

* Coordinate customer premise visit with on-ground team

* Escalate customer complaints in accordance with company polices

* Apply card payments, funds transfer & check payments to customer accounts

* Respond to any customer general inquiries and

* Redirect calls not related to the Services

Customer Service Agent Qualifications and Skills

* Bachelor’s degree

* Proficient in relevant computer applications and systems

* 0-2 years of experience in a call centre environment

* Knowledge of customer service practices and principles

* Professional phone etiquette

* Exceptional listening and conflict resolution skills

* Excellent data entry and typing skills

* Superior listening, verbal, and written communication skills

* Ability to handle stressful situation appropriately

* Willingness to co-operate with others and work to team and business goals

* Working availability during operational hours and working to a rotating roster.

Weekend and evening work will be required

Don't miss this exciting opportunity