Job Title: WFM Team Lead

Work Location: Davao

Work Setup & Schedule: Onsite/Shifting schedule

Overview:

Leads the Workforce Management team to ensure accurate forecasting, scheduling, and real-time management aligned with operational goals.

Key Responsibilities:
•Oversee RTA, scheduling, and forecasting functions
•Drie team performance, coaching, and development
•Partner with Operations on workforce strategies
•Analyze trends and implement process improvements

Basic Qualifications:
•At least 2–3 years WFM experience with 1 year in a leadership role in BPO
•Strong leadership and stakeholder management skills
•Advanced Excel and reporting skills
•Experience in end-to-end WFM functions