Job Title: Workforce Analyst

Work Setup: Hybrid (Cebu or Taguig) 

Work Schedule: Graveyard Shift 

Start Date: ASAP 

Qualifications

Required:

* Candidate must possess at least a bachelor’s or college degree.

* Strong knowledge of WFM Capacity Planning and Forecasting.

* Minimum of 2–3 years’ working knowledge and technical understanding of Workforce or Resource Management principles, concepts, and practices within the call center, business process outsourcing, or customer service industry.

* 1.5–2 years of data analytics experience required.

* Deep expert knowledge of the following:

    * Microsoft Excel

    * MS Access

    * VBA

    * VB.Net

    * MS Word

    * MS PowerPoint

* Good written and verbal communication skills, including face-to-face presentations.

* Experience in business writing (process documentation) and providing training based on your documentation.

Recruitment Process

* Validation

* Zwayam Profile Creation

* HR Interview

* Hiring Manager Interview

* Onboarding