Service Desk Team Leader | IT Service Desk | Cebu | Onsite
2
- 13 year(s)
Philippines -
Cebu Central Visayas
62000
- 64000 Thousand p.m
Posted By: Antony Maweu
Job Description
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Role: Infrastructure & Technology Manager
Timings: Rotational Shifts (Permanent)
Industry: BPO
Work Mode: Work from office
Functional Area: ITES / BPO / Customer Service
Process: Voice
Key Skills:
- Communication
- Customer Service
- ITIL
- Technical Support
- Team Leader
- Service Desk
- BPO Skills
- BPO/ITES
- customer support
- IT SERVICE DESK
- Desktop Support
- Team leader BPO
- escalation
- IT Help Desk Techinican
- Desktop Support Experience
- Technical Customer Support/Operations
- KPI
- at least 2 years’ work experience as IT Helpdesk/Service Desk/Tech Support
- Help Desk/ IT Service Desk
- IT Helpdesk Experience
- ITIL knowledge
- Good Communication skills and ability to handle client escalations and client calls in English language.
- Service Now Experience
- Ability to monitor KPIs, analyze performance data, identify trends, and drive performance improvements.
- Strong knowledge of KPIs, SLAs, and performance management
- SLA & KPI Adherence
Note: Gratitude doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@gratitudeindia.com.
Antony Maweu
Recruiter - Gratitude India
Cebu Central Visayas ,
Followers
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