NOW HIRING! | QUALITY ANALYST – UK FINANCIAL COLLECTIONS

Position: Quality Analyst – UK Financial Collections

Account: UK Financial Collections

Location: Eton Centris, Quezon City

Work Setup: 100% Onsite

Schedule: Shifting (UK Time)

Salary: Up to 20% salary increase from last drawn salary + ₱2,400 allowance (depending on experience)

Headcount: 4

Start Date: ASAP

QUALIFICATIONS:

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• Bachelor's degree or undergraduate.
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• At least 2 years of relevant experience in UK/US/AU banking collections operations and quality assurance in a call center or shared services environment.
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• 2–4 years of contact center experience in the banking industry.
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• Basic knowledge of quality methodologies such as Six Sigma, Lean, and Kaizen.
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• Excellent communication, analytical, feedback, and coaching skills.
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• Strong understanding of financial regulations and compliance standards.
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• Must have a stable employment history (no job hoppers).
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KEY RESPONSIBILITIES:

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• Audit calls and cases to ensure quality and compliance.
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• Conduct root cause analysis and identify process improvement opportunities.
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• Facilitate calibration sessions.
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• Provide constructive feedback and coaching to agents.
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• Ensure adherence to financial regulations and quality standards.
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RECRUITMENT PROCESS:

1. 
   
2. Initial HR Interview
3. 
   
4. SVAR
5. 
   
6. Final Interview via MS Teams
7. 
   

Interested applicants are welcome to send their updated resumes!