Application Support & Operations

• Provide Level 2 and Level 3 application support for Kyriba and its associated integrations, ensuring operational stability and timely issue resolution.
• Monitor application health, service availability, system performance, and integration processing to proactively identify and address issues.
• Investigate, troubleshoot, and resolve production incidents while conducting comprehensive root cause analysis and implementing preventive measures.
• Coordinate incident management and resolution activities with vendors, banking partners, and cross-functional teams, including ERP, Treasury, Data & Analytics, and Integration teams.
• Support application upgrades, platform releases, system maintenance activities, and continuous enhancements to improve reliability and performance.
• Maintain operational documentation, knowledge articles, support procedures, and service records to support effective service delivery.

Integration Management

• Support, maintain, and enhance integrations between Kyriba and enterprise applications, ensuring reliable and secure information exchange.
• Monitor and support inbound and outbound interfaces, managed file transfers, and batch processing activities.
• Analyze and resolve interface failures, data synchronization issues, and integration-related incidents across interconnected systems.
• Ensure the integrity, accuracy, and availability of treasury-related data flows across multiple business and technology platforms.
• Participate in integration design reviews, testing activities, deployment planning, and post-implementation support.
• Collaborate with Infrastructure, Technology Operations & Foundation (ITOF), Cybersecurity, Architecture, and vendor teams to ensure integration solutions align with enterprise standards and operational requirements.
• Support integrations with external treasury and market data providers, including Bloomberg, FXall, State Street, and other banking or treasury-related platforms.
• Assist in troubleshooting connectivity, file transmission, authentication, and data exchange issues with external partners and financial institutions.

Delivery & Continuous Improvement

• Participate in Agile and SAFe delivery ceremonies, including planning, backlog refinement, sprint execution, and release activities.
• Contribute to requirements analysis, solution design, testing, implementation, and deployment activities for system enhancements and projects.
• Identify and implement automation opportunities to improve operational efficiency, support processes, monitoring capabilities, and treasury workflows.
• Support continuous improvement initiatives by recommending process optimizations, technology enhancements, and service maturity improvements.

Required Skills

• Bachelor's degree in Information Technology, Computer Science, Information Systems, Engineering, Finance Technology, or a related discipline, or equivalent professional experience.
• Experience supporting Treasury Management Systems (preferably Kyriba), ERP platforms such as SAP S/4HANA or SAP ECC, or other business-critical financial applications.
• Demonstrated experience supporting system integrations, including API-based, messaging-based, and file-based data exchanges.
• Experience troubleshooting end-to-end business and technical processes across applications, middleware, networks, vendors, and external partners.
• Understanding of secure file transmission and encryption technologies, including PGP encryption, SSH, digital certificates, public/private key management, and related security controls.
• Familiarity with IT governance, audit controls, SOX compliance requirements, change management processes, access management, and segregation-of-duties principles.
• Experience supporting application testing activities, including upgrades, patches, interface changes, security implementations, and technical enhancements.
• Ability to evaluate and assess the impact of application changes, integration modifications, infrastructure updates, and platform upgrades.
• Previous Kyriba integration or technical support experience is highly desirable.

Preferred Skills

• Knowledge of Kyriba Treasury Management processes, functionality, and system administration.
• Understanding of integrations among Kyriba, SAP ERP platforms, Data & Analytics solutions, Azure services, and Treasury/Cash Management ecosystems.
• Knowledge of external financial platforms, including Bloomberg, FXall, State Street, and other treasury service providers.
• Experience supporting Data & Analytics reporting and financial data integration solutions.
• Experience collaborating with business stakeholders and supporting business-facing applications.
• Knowledge of cybersecurity practices, operational resilience, business continuity, and disaster recovery planning.
• Experience and knowledge in the following areas:

DevOps & Release Management

• Release and deployment management
• Source control and version management practices
• Test planning, execution, and validation processes
• Environment management and production release support

Technical Troubleshooting Expertise

• Root Cause Analysis (RCA)
• Application and Integration Monitoring
• Log Analysis and Diagnostic Investigation
• Incident and Problem Management
• Performance Monitoring and Optimization
• Interface and Integration Failure Resolution
• End-to-End Transaction Flow Analysis

Security & Compliance

• Data protection and encryption technologies
• Banking and treasury security controls
• Identity and Access Management (IAM)
• Audit, regulatory, and compliance requirements
• SOX and financial systems governance
• Secure integration and data transmission practices

Professional Competencies

• Stakeholder Management
• Vendor and Third-Party Relationship Management
• Cross-Functional Collaboration
• Communication and Facilitation Skills
• Analytical Problem Solving and Critical Thinking
• Continuous Improvement Mindset
• Risk Identification, Assessment, and Mitigation
• Planning, Prioritization, and Execution Excellence
• Customer and Business Partnership Focus