Posted By: Maica Caylar
Job Description
- Leadership
- WFM System
- WFM tools
- Team Leader
- BPO Skills
-
Job Title: WFM Team Lead
Work Location: Davao
Work Setup & Schedule: Onsite/Shifting schedule
Salary: 35,000
HC:1
Overview:
Leads the Workforce Management team to ensure accurate forecasting, scheduling, and real-time management aligned with operational goals.
Key Responsibilities:
•Oversee RTA, scheduling, and forecasting functions
• Drive team performance, coaching, and development
•Partner with Operations on workforce strategies
•Analyze trends and implement process improvements
Basic Qualifications:
•At least 2–3 years WFM experience with 1 year in a leadership role in BPO
•Strong leadership and stakeholder management skills
•Advanced Excel and reporting skills
•Experience in end-to-end WFM functionsInterested or know someone who’s a great fit?
Send your updated CV to maica@gratitudephilippines.com
Subject Line:
Full Name –WFM Team Lead– Davao