*Customer Service Representative - Davao and Cagayan de Oro | ₱19,500 Salary | No BPO Experience Required for College Graduates*

*Location:* Davao and Cagayan de Oro (CDO)

*Salary:* ₱19,500

*Work Setup:* 100% Onsite

*Schedule:* Shifting

Job Description

We are looking for customer-oriented and motivated individuals to join our team as Customer Service Representatives.

The successful candidates will assist customers with inquiries, provide accurate information, address concerns, and deliver excellent customer service.

This role is open to both fresh graduates and experienced BPO professionals in Mindanao.

Qualifications

* Davao*

*College Graduate:*

- College Graduate

- No BPO experience required

*HS / SHS Graduate:*

- HS / SHS Graduate

- Strictly requires at least 6 months of BPO experience

* Cagayan de Oro (CDO)*

*College Graduate:*

- College Graduate

- No BPO experience required

*HS / SHS Graduate:*

- HS / SHS Graduate

- Strictly requires at least 6 months of BPO experience

General Requirements

- Good communication and customer service skills

- Strong problem-solving skills

- Basic computer navigation and typing skills

- Willing to work 100% Onsite in Davao or CDO

- Willing to work on shifting schedules

What We Offer

- Salary: ₱19,500

- HMO Coverage

- Government Mandated Benefits - SSS, PhilHealth, Pag-IBIG

- Paid Leaves - Vacation and Sick Leave

- Performance Bonuses & Incentives

- 13th Month Pay

- Paid Training

- Career Growth - Promotion to Senior Agent, SME, QA, Team Leader, and Trainer

Responsibilities

- Handle inbound customer inquiries via voice, chat, or email

- Provide accurate information on products, services, and policies

- Address and resolve customer concerns efficiently

- Document all interactions accurately in the system

- Coordinate with internal teams for escalations and follow-ups

- Meet quality, productivity, and customer satisfaction targets

Important Note

Applicants must meet the specific educational and work experience requirements for their preferred site.