Job Title: USRN Training Supervisor

Account: El Paso Account
Work Setup: Temporary Work From Home (WFH)
Work Schedule: Flexible shifting schedule, including nights, weekends, and holidays, as required by business needs
Salary Package: PHP 73,000–80,000 per month
Eligible Locations: BGC, Taguig; Cebu; Davao; and Clark, Pampanga
Start Date: ASAP
Headcount: 1

Job Overview

We are seeking an experienced USRN Training Supervisor to lead training and knowledge transfer initiatives for the El Paso Account. The ideal candidate will hold an active US Registered Nurse (USRN) license, have relevant clinical experience, and possess a background in training, coaching, and team leadership within a Business Process Outsourcing (BPO) or Clinical Process Outsourcing (CPO) environment.

The successful candidate will be responsible for transferring clinical knowledge effectively, developing team competencies, and ensuring that clinical documentation and decision-making align with applicable evidence-based, state-specific, and client-proprietary guidelines.

Key Responsibilities

Training and Knowledge Transfer

• Deliver effective clinical training and knowledge transfer to healthcare operations teams.

• Apply the Kirkpatrick Learning Effectiveness framework to support training evaluation and measure learning outcomes.

• Develop and reinforce employees’ clinical knowledge, process understanding, and job-related competencies.

• Coach team members and provide feedback to improve performance and adherence to clinical processes.

• Identify training gaps and recommend appropriate learning interventions.

• Support continuous learning and operational readiness through structured training and knowledge-sharing activities.

Clinical Subject Matter Expertise

• Apply clinical and professional nursing knowledge to support process-specific requirements.

• Guide team members in interpreting clinical information and applying relevant clinical guidelines.

• Support the preparation and review of medical and clinical summaries in accordance with client documentation formats and jurisdictional requirements.

• Ensure clinical narratives appropriately cover subjective information, objective findings, assessment, and treatment planning.

• Reinforce the use of evidence-based guidelines and client-specific protocols when reviewing diagnoses, treatments, and health conditions.

Clinical Decision-Making and Quality

• Promote sound, concise, and well-supported clinical decision-making based on available information.

• Ensure clinical assessments and decisions align with applicable state-specific guidelines, evidence-based practices, and client requirements.

• Identify knowledge gaps or inconsistencies in clinical documentation and provide corrective coaching.

• Support quality improvement initiatives related to clinical accuracy, documentation, and process compliance.

Team Leadership and Performance Management

• Lead, coach, and support training or operational team members.

• Monitor training effectiveness and identify opportunities to improve individual and team performance.

• Collaborate with operations, quality, and other stakeholders to align training outcomes with business requirements.

• Support the consistent application of clinical knowledge and operational procedures across the team.

Qualifications and Requirements

• Must possess an active, unrestricted US Registered Nurse (USRN) license from any US state.

• At least 1–2 years of relevant trainer experience in a BPO or CPO environment.

• Experience managing or leading a team, with supervisory or managerial experience preferred.

• At least 2 years of recent and relevant clinical, hospital, or similar healthcare experience.

• Experience in effective knowledge transfer using the Kirkpatrick Learning Effectiveness framework.

• Teaching credentials or training certifications are an advantage.

• Strong clinical background in one or more of the following areas is useful:

  • Orthopedics

  • Emergency Room (ER)

  • Intensive Care Unit (ICU)

  • Neurology

  • Occupational Medicine

  • Rehabilitation

• Strong clinical subject matter expertise and the ability to apply technical and professional knowledge to process-specific requirements.

• Knowledge of medical and clinical summary writing, including structured clinical narratives.

• Familiarity with state-specific evidence-based guidelines and client-proprietary clinical guidelines.

• Strong clinical decision-making skills, with the ability to evaluate available information and determine appropriate actions.

• Excellent communication, coaching, leadership, and knowledge-transfer skills.

• Willingness to work on a flexible shifting schedule, including night shifts, weekends, and holidays, as required by business needs.

Required License and Credentials

• Active USRN license from any US state.

• Teaching or training certifications are an advantage but are not mandatory.

Recruitment Process

1. Candidate Validation

2. Zwayam Profile Creation

3. HR Interview

4. Hiring Manager Interview

5. Onboarding

Pre-Screening Questions

Candidates should be prepared to provide the following information:

1. What is your current location, and which work site do you prefer: BGC Taguig, Cebu, Davao, or Clark, Pampanga?

2. Do you hold an active USRN license? If yes, please provide the license validity or expiration date.

3. Do you have experience using the Kirkpatrick Learning Effectiveness framework?

4. How many years of experience do you have as a Trainer or Training Supervisor?

5. How many years of supervisory or managerial experience do you have?

6. What was your last drawn salary?

7. What is your expected salary?

8. Are you available to start immediately once hired?

9. Are you amenable to temporary WFH arrangements and flexible shifting schedules, including nights, weekends, and holidays?

Important Candidate Note

Applicants should highlight their active USRN credentials, recent clinical experience, BPO/CPO training experience, Kirkpatrick framework exposure, team leadership experience, and clinical subject matter expertise in their latest resume/CV.