USRN Trainer | U.S. Healthcare Account

Are you an experienced U.S. Registered Nurse (USRN) with a passion for coaching, mentoring, and developing clinical talent? Join our growing team and play a critical role in preparing healthcare professionals for success in high-impact U.S. healthcare programs.

As a USRN Trainer, you will lead the delivery of engaging clinical training programs, develop learning content, assess competency, and ensure compliance with U.S. healthcare standards. This is an excellent opportunity for nurses who want to transition into leadership, education, and workforce development while remaining connected to clinical excellence.

What You'll Do

Deliver High-Impact Clinical Training

• Facilitate New Hire Training (NHT) for U.S. healthcare programs including:

  • Utilization Management (UM)

  • Case Management (CM)

  • Clinical Appeals

  • Triage

  • Claims Review

• Conduct instructor-led, virtual, and hybrid training sessions using adult learning methodologies.

• Prepare new hires for operational readiness by ensuring competency in clinical processes, documentation standards, and regulatory requirements.

Design and Enhance Learning Programs

• Develop and maintain engaging training materials, case studies, simulations, assessments, and reference guides.

• Ensure training content remains aligned with:

  • Client requirements

  • U.S. healthcare standards

  • HIPAA regulations

  • Clinical guidelines and best practices

• Partner with Operations, Quality, and Client stakeholders to continuously improve training effectiveness.

Coach, Mentor, and Evaluate Learners

• Conduct knowledge assessments, certification activities, and clinical competency evaluations.

• Provide coaching, feedback, and performance improvement support.

• Support nesting, shadowing, and transition-to-production activities to help learners succeed in live operations.

Drive Compliance and Quality Excellence

• Maintain accurate training records, evaluation reports, and performance documentation.

• Ensure compliance with confidentiality standards, HIPAA requirements, and organizational policies.

• Prepare training reports and performance insights for key stakeholders.

Support Continuous Improvement

• Identify learning gaps and deliver targeted refresher or upskilling sessions.

• Participate in training audits, calibration sessions, and client reviews.

• Contribute to initiatives that enhance instructional quality, training effectiveness, and clinical accuracy.

What We're Looking For

Required Qualifications

• Active and unrestricted U.S. Registered Nurse (USRN) License

• Minimum 2–3 years of clinical bedside experience (ER, ICU, Telemetry, Med-Surg, or related specialty)

• At least 1 year of USRN Trainer experience within a BPO or U.S. Healthcare account

• Experience supporting programs such as:

  • Utilization Management

  • Case Management

  • Clinical Appeals

  • Triage

  • Claims Review

• Strong knowledge of:

  • MCG/Milliman

  • InterQual

  • HIPAA regulations

  • U.S. healthcare systems and medical terminology

• Excellent verbal and written English communication skills

• Strong facilitation, presentation, coaching, and stakeholder management skills

Preferred Qualifications

• Experience in Learning & Development, Clinical Education, or Instructional Design

• Knowledge of curriculum development and adult learning methodologies

• Experience creating training materials, assessments, and learning programs

Why Join Us?

• Be part of a fast-growing U.S. Healthcare organization

• Influence clinical excellence and workforce readiness

• Work with highly skilled healthcare professionals

• Expand your leadership, coaching, and instructional design expertise

• Enjoy opportunities for career growth within Training, Quality, Learning & Development, and Operations

If you're a passionate USRN who enjoys developing people, driving clinical excellence, and making a meaningful impact on healthcare delivery, we'd love to hear from you.