Job Title: USRN Trainer (Assistant Manager Level)

Location: Makati City, Philippines (TP Alphaland)
Work Setup: On-site / Hybrid
Shift: Shifting Schedule
Salary: Open Budget

Mandatory Pre-Screening Questionnaire

All applicants must complete the questionnaire below before their application can be considered.

Questionnaire Link: https://myglit.com/lateral/cref/c28df85ebc

Important: Filling out this form is mandatory. Applications submitted without completing the questionnaire will not be processed for further evaluation.

Job Summary

We are seeking an experienced USRN Trainer to deliver and manage clinical training programs for nursing professionals supporting U.S. healthcare accounts. The ideal candidate will have a strong clinical background, experience in healthcare BPO training, and the ability to develop and facilitate high-quality learning programs that ensure operational readiness and compliance with U.S. healthcare standards.

Key Responsibilities

Training Delivery

• Conduct New Hire Training (NHT) for USRN healthcare programs.

• Facilitate classroom, virtual, and hybrid training sessions.

• Ensure trainees meet competency, quality, and compliance standards before deployment.

Curriculum Development

• Develop, review, and update training materials, assessments, and case studies.

• Ensure alignment with client requirements, healthcare regulations, and internal policies.

• Collaborate with Operations, Quality, and Client teams to maintain training effectiveness.

Evaluation and Coaching

• Conduct assessments, certifications, and practical evaluations.

• Provide coaching and developmental support.

• Support nesting, shadowing, and transition-to-production activities.

Compliance and Reporting

• Maintain accurate training records and reports.

• Ensure adherence to HIPAA and internal compliance standards.

• Submit training performance reports as required.

Continuous Improvement

• Identify learning gaps and conduct refresher training sessions.

• Participate in audits, calibrations, and client meetings.

• Support initiatives to improve training effectiveness and clinical accuracy.

Required Qualifications

• Active and unrestricted U.S. Registered Nurse (USRN) License.

• Minimum 2–3 years of clinical bedside experience (ER, ICU, Med-Surg, Telemetry, etc.).

• Minimum 1 year of experience as a USRN Trainer in a Healthcare BPO or U.S. Healthcare account.

• Knowledge of Utilization Management, Case Management, Clinical Appeals, Triage, or Claims Review.

• Familiarity with MCG/Milliman, InterQual, HIPAA, and U.S. healthcare regulations.

• Excellent English communication and presentation skills.

• Experience in training delivery, facilitation, and coaching.

• Willingness to work on-site/hybrid in Makati on a shifting schedule.

Preferred Qualifications

• Experience in Learning & Development or Instructional Design.

• Certifications related to training and facilitation are a plus.

Recruitment Process

• Profile Validation

• Interview

• Assessments

• Initial Operations Interview

• Final Operations Interview

Important Note

Former employees of Teleperformance are not eligible for rehire, either directly or through a third party.