RCM Operations Manager

Location: Makati, Philippines – TP Alphaland (Magallanes)
Work Setup: Onsite
Shift: Night Shift
Target Start Date: October 5, 2026

Position Overview

The RCM Operations Manager will provide strategic and operational leadership for the Revenue Cycle Management (RCM) program. The role will be responsible for end-to-end service delivery, operational performance, cost efficiency, client relationship management, compliance, and leadership development.

Key Responsibilities

• Oversee end-to-end RCM operations and ensure achievement of contractual SLAs, KPIs, and financial targets.

• Partner with WFM teams on forecasting, capacity planning, staffing optimization, and scheduling.

• Identify operational risks, workflow bottlenecks, and opportunities for process improvement.

• Lead, mentor, and develop Supervisors, Assistant Managers, and support teams.

• Drive employee engagement, accountability, retention, and leadership development initiatives.

• Serve as the primary operational contact for client stakeholders.

• Lead WBR, MBR, and QBR meetings, presenting operational metrics, trends, and improvement initiatives.

• Manage client escalations and service recovery plans.

• Drive Lean/Six Sigma, automation, and continuous improvement initiatives.

• Ensure compliance with HIPAA, healthcare data privacy requirements, and internal quality standards.

• Maintain audit readiness and collaborate with HR, IT, Finance, Training, QA, and other support functions.

Qualifications & Requirements

• Minimum 5+ years of progressive BPO operations leadership experience.

• Significant managerial-level experience managing Healthcare RCM campaigns.

• Experience managing large teams, multiple LOBs, operational scorecards, and client governance.

• Strong knowledge of RCM metrics, financial analytics, capacity planning, and workforce optimization.

• Excellent executive communication, strategic thinking, stakeholder management, and change management skills.

• Experience with WBR, MBR, QBR, client escalations, and service recovery.

• Knowledge of HIPAA and healthcare compliance requirements.

Interview Process

Validation – 3-Level Interview Process

Pre-Screening Requirements

• Years of BPO Experience:

• Years of RCM Experience:

• Years of RCM Management Experience:

• Largest Team Managed:

• Number of LOBs Managed:

• Healthcare RCM Campaigns Managed:

• Client Management / QBR / MBR / WBR Experience:

• WFM / Capacity Planning Experience:

• HIPAA / Healthcare Compliance Experience:

• Last Drawn Salary:

• Expected Salary:

• Willing to Work Onsite – TP Alphaland: Yes/No

• Willing to Work Night Shift: Yes/No

• Available Start Date:

Note: Former Teleperformance employees are not eligible for rehire, either directly or through a third party.