Gratitude Inc. is a professional HR Tech Recruitment firm specializing in recruiting permanent, contract, and temporary positions for the world's top companies. Our base is in India, the Philippines, Malaysia, and Africa. We are a direct sourcing partner Company for various BPOs, offshore and onshore.

We have ongoing hiring for ServiceNow Developers for our BPO Partner in Taguig.

JOB TITLE: ServiceNow Developers (ServiceNow Architects, ServiceNow SMEs)
WORK SETUP: Hybrid in Taguig
WORK SHIFT: Shifting
Salary budget: (Confidential) Will be discussed once shortlisted w/ ₱150,000 in Joining Bonus

Job Summary:

We are looking for skilled and proactive ServiceNow Developers to provide both functional and technical expertise across the planning, design, development, and implementation of ServiceNow applications. In this role, you will work with an agile mindset to deliver value through scalable and innovative ServiceNow solutions, supporting multiple projects of varying complexity.

Key Responsibilities:

• Provide functional and technical expertise to plan, analyze, define and support the implementation of ServiceNow products or a group of applications.
• Facilitate impact assessment efforts in producing and reviewing estimates and solutions for client work requests.
• Design, build and configure ServiceNow applications.
• Work with an agile mindset to create value across ServiceNow projects of multiple scopes and scales.
• Apply innovative ideas to drive automation.
• Drive the delivery of outputs according to agreed schedules and specifications.
• Combine business acumen and analytic insight with programming skills to design, develop, configure, build and support ServiceNow applications to meet specific requirements.
• Develop ServiceNow application code, working through each sprint based on agreed stories – turning user requirements into testable product.
• Implement, test, and deploy ServiceNow solutions using best practice software engineering and ITIL methodology.
• Identify and solve issues and incidents within multiple components of the ServiceNow platform.
• Perform thorough impact analysis and testing for ServiceNow patching and platform upgrades.
• Raise issues and risks proactively, providing recommended solutions and mitigations.
• Produce required deliverables and documentation according to defined standards.

Here’s what you’ll need:

• Required skills: ServiceNow development or architecture skills on the ServiceNow platform and its product lines, including but not limited to any of the following: ITSM, ITOM, SecOps, IRM, ITAM, HRSD, CSM, SPM
• 1 year or more of experience in ServiceNow development/architecture
• Additional skill/s: (nice to have) Agile or Scrum methodology; GenAI

Nice to have skills:​

• Any ServiceNow certification
• ITIL knowledge and/or certification
• A systems engineering or developer background with the ability to learn quickly and share your knowledge with the broader team​
• A mindset to automate everything​

Other details:

• Open for those applicants who are currently in Philippines and already have the right to live and work in this country are eligible for this role

To apply, please send your updated resume here or via email at isay@gratitudephilippines.com. Ensure you answer the screening questions.

Further details will be discussed once shortlisted and invited for an interview. Our recruitment team will reach out to you via WhatsApp/Viber or a phone call once shortlisted.

APPLY NOW!