Gratitude Inc. is a professional HR Tech Recruitment firm specializing in recruiting permanent, contract, and temporary positions for the world's top companies. Our base is in India, the Philippines, Malaysia, and Africa. We are a direct sourcing partner Company for various BPOs, offshore and onshore.

Job Title: Senior Developer-Service Now

Shift: Day shift (8 am to 5 pm)

Work set up: Hybrid (3x / week onsite)

Location: ADB office, Ortigas, Pasig

Max Budget: 90K

Required years of relevant experience: 5 years

Start date: ASAP
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Role Summary:

• Responsible for developing, coordinating, and architecting all activities related to the development of ServiceNow, including integration with existing applications and third-party solutions, that support the Empower@ADB initiative.
• This includes identifying and troubleshooting any application issues, resolving or escalating them as needed.
• Additionally, She/he will assist in gathering requirements, building business cases, and estimating effort for enhancements of existing solutions.
• She/he will work closely with the Project Manager/ Team/Platform Lead and reports to the designated senior International Staff and/or senior National staff.
  
  
  Qualifications:
  
  
  
• Bachelor's degree
• Over 5 years of hands-on experience in developing and implementing solutions on the ServiceNow platform, with a strong focus on AppEngine and integration protocols.
• Proven experience in designing and implementing ServiceNow applications, enhancing user experience, and aligning solutions with business requirements.
• Skilled in building complex custom applications, including designing and implementing advanced workflows, forms, and integrations to address unique organizational needs.
• Solid understanding and application of Agile methodologies, including experience with Scrum or Kanban frameworks, ensuring efficient development cycles and continuous delivery.
• Good analytical and problem-solving skills and advanced technical knowledge with the capacity to:
• Collaborate effectively within cross-functional teams to develop and deploy scalable solutions.
• Identify and propose innovative, practical solutions to complex technical challenges.
• Lead process improvement initiatives to optimize workflows and enhance platform performance.
• Share expertise and mentor team members to build technical capabilities across the development group.
• Strong verbal and written communication skills to interact effectively with stakeholders, translate business requirements into technical solutions, and present ideas and updates clearly.
• A proactive mindset for learning and keeping up with platform upgrades, best practices, and emerging ServiceNow capabilities to ensure solutions remain robust, secure, and future-proof.
  
  
  
  

To apply, please send your updated resume here or via email at isay@gratitudephilippines.com. Ensure to answer the screening questions.

Further details will be discussed once shortlisted and invited for an interview. Our recruitment team will reach out to you via WhatsApp/Viber or a phone call once shortlisted.

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