Work Setup: 100% Onsite | Eton Centris, Quezon City
Shift: Shifting
Salary: Up to 20% hike from last drawn salary + ₱2,400 allowance, depending on experience
Start Date: ASAP

Job Overview

We are looking for an experienced MIS Executive to support reporting, data management, and operational performance within a BPO contact center environment. The ideal candidate will have strong Excel and dashboarding skills, along with experience supporting contact center or Workforce Management (WFM) operations.

Key Responsibilities

• Prepare and maintain accurate MIS reports, dashboards, and operational reports.

• Analyze operational data and provide insights to support business and performance decisions.

• Develop and maintain Excel-based reports and dashboards.

• Support reporting requirements for contact center and WFM operations.

• Track and report key operational and workforce metrics.

• Ensure timely and accurate delivery of daily, weekly, and monthly reports.

• Identify data trends, discrepancies, and reporting issues and provide appropriate recommendations.

• Collaborate with operations and WFM teams to address reporting requirements and improve data visibility.

Qualifications

• Bachelor's degree in any of the following or a related field:

  • Statistics

  • Mathematics

  • Engineering

  • Business Administration

  • Information Technology

  • Computer Science

• 2–4 years of reporting/MIS experience in a BPO environment.

• At least 2 years of experience supporting contact center or WFM operations.

• Strong proficiency in Microsoft Excel and experience creating reports and dashboards.

• Knowledge of contact center and WFM metrics is preferred.

• Strong analytical, problem-solving, and data interpretation skills.

• Excellent attention to detail and ability to deliver accurate reports within deadlines.

Eligibility

• Must be willing to work 100% onsite at Eton Centris, Quezon City.

• Must be amenable to a shifting schedule.

• Must be available to start ASAP.

• Open to candidates with relevant BPO MIS, reporting, contact center, or WFM experience.

Interested candidates: Please send your updated CV in PDF format, clearly highlighting relevant MIS/reporting, Excel, dashboarding, contact center, and WFM experience.