Customer Service Representative (CSR)

Company: Teleperformance
Locations: Alabang, Alphaland Southgate, Antipolo, Mall of Asia (MOA), Molino, and Sucat, Philippines
Work Setup: 100% Onsite
Shift: Shifting Schedule
Salary: Up to ₱23,000–₱30,000, depending on location and qualifications

Job Overview

Teleperformance is hiring motivated, customer-focused individuals to join its growing team as Customer Service Representatives. Successful candidates will handle customer inquiries, provide accurate information, resolve concerns, and deliver a positive customer experience.

Available Locations and Qualifications

Educational Requirements

• At least High School Graduate (old curriculum) or Senior High School Graduate.

• Must meet the specific experience requirements of the preferred location.

Key Responsibilities

• Respond to customer inquiries and provide accurate information.

• Handle customer concerns, complaints, and service requests professionally.

• Identify customer needs and provide appropriate solutions.

• Maintain a positive and professional customer experience.

• Ensure accurate documentation of customer interactions.

• Follow company policies, procedures, and service quality standards.

General Requirements

• Good communication and customer service skills.

• Willing to work 100% onsite.

• Willing to work on shifting schedules.

• Must satisfy the qualifications for the selected location.

• Willing to undergo the recruitment and assessment process.

• Willing to work with Teleperformance at any of the listed sites, subject to hiring requirements and available vacancies.

Location Preference and Application Assessment

Candidates will be asked which Teleperformance site they prefer. Their profiles will be evaluated based on the qualifications for the selected location, hiring ramp-up requirements, and available vacancies. Candidates may be considered for another listed site if they are willing and meet its requirements.

Joining Bonus

Candidates must:

• Tag Gratitude Jobs during the interview.

• Provide the required consent to be eligible for the joining bonus, subject to the applicable hiring program terms.

Application Process

Interested candidates will undergo profile screening, recruitment interviews, and assessments. Final site assignment and hiring decisions will depend on candidate qualifications and current hiring requirements.