Description / Requirements

Position: Training Manager (Service Desk)

Location: Eastwood, Quezon City

Salary: 88K-98K package (80K-90K base)

Work set up: On-site

Work shift: flexible to work in a 24x7 environment

Qualifications :

•At least a Bachelor’s degree holder.

•Experience in handling training for Service Desk (SD) accounts – required

•Experience in attending client calls on SD transitions and other accounts to present training initiatives and performance.

•Responsible for New Hire training (end-to-end).

•Excellent communication skills – both written and verbal.

•Excellent time management skills.

•Understanding of training methodologies and global standards of training effectiveness measurement.

•Training experience: 6–8 years of relevant experience, with a minimum of 4 years in Service Desk accounts, preferably managing training for SD accounts.

•BPO experience is required.

•Experience in handling large ramp-ups across multiple geographies.

•Experience in handling a team of trainers and Assistant Managers is preferred but not required.

•Train the Trainer Certification (internal/external).

Master Trainer Certification – preferred.

•Willing to work from the office and flexible to work in a 24/7 environment; Eastwood location.

Additional Requirements:

•Valid passport.

•Ready for domestic and international travel on short notice.