Work set up and schedule: Onsite (possibility of hybrid) and Shifting 

Qualifications :

• Must have 2 years of experience as a Training Manager in BPO industry

•Required insurance experience 

• Knowledge of MS Office – Excel, PowerPoint, Word

• The job focuses on coaching and mentoring process trainers, Assistant Manager, Lead Assistant Managers, facilitating training classes as needed, administering Training Needs Analysis, and developing action plans to address knowledge gaps.