About the Role

We are seeking a Knowledge Management Lead to drive knowledge management initiatives, ensure the accuracy and accessibility of knowledge resources, and support operational excellence through effective documentation, training, and stakeholder collaboration.

Key Responsibilities

Develop, maintain, and improve knowledge management processes and documentation

Ensure knowledge base articles and operational documents are accurate and up to date

Collaborate with Operations, Training, Quality, and support teams to identify knowledge gaps

Support account setup, transitions, and knowledge transfer activities

Monitor knowledge utilization and recommend improvements

Manage trainers and training-related initiatives where applicable

Drive continuous improvement initiatives related to knowledge management



Qualifications

Bachelor's Degree in a relevant field

Strong communication, stakeholder management, and problem-solving skills

Strong analytical skills and attention to detail

Excellent time management and multitasking abilities

Strong interpersonal and collaboration skills

ITIL Certification (required)

Willing to work onsite in Cebu City on shifting schedules

BPO experience is required


Pre-Screening Questions

KIndly provide answer to the pre-screening questions in the comment area:

Years of relevant experience:

Experience managing trainors

Years of experience in Service Desk / Knowledge management tools

Experience in account setup or transition activities

BPO Experience

Last drawn salary

Expected salary

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