Key responsibilities.

• Conduct training needs assessment
• Planning and coordinating trainings.
• Develop training programs
• Facilitate and deliver trainings
• Record and document trainings done
• Collaborate with teams across departments for effective trainings
• Recommend improvement in training processes.

Qualifications :

• Must have a Helpdesk-type background (hardware and software troubleshooting experience)
• Familiar with operating systems troubleshooting.
• Microsoft product knowledge is required
• Should have experience supporting a BPO environment(Required)
• Minimum of 3-4 years in training or teaching-related tasks(Required)
• Must be an IT graduate or undergraduate with at least 2 years of college experience(Required)