Gratitude India

Trainer - UK Financial Collections

2 - 5 year(s)

Philippines - Manila (Taguig)

Job Description

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Role: Corporate Finance

Timings: Day Shift (Contract To Hire)

Industry: BPO

Work Mode: Work from office

Functional Area: Banking / Financial Services

Key Skills:

BPO Call center
bachelors degree
coaching skills
UK FINANCIAL COLLECTIONS

Qualifications:

• Bachelor's Degree

• 2-4 years work experience in UK/US/AU collections, banking operations, and training in a call center or shared services environment

• Basic understanding of training methodologies applied on virtual and F2F instructor-led classes.

• Excellent communication & feedback/coaching Skills

Key Skills:

• Strong knowledge of UK collections domain, regulations, and bucket flows.

• Excellent communication and coaching skills for training teams.

• Proficiency in MS Office.

Responsibilities: Training new hires, coaching agents, managing quality metrics, and ensuring compliance with financial regulations.

Recruitment Process:

Note: Gratitude doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@gratitudeindia.com.

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Cynthia Mburugu

Recruiter - Gratitude India

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Manila ,

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