JOB TITLE: Monitoring, Observability and Event Management Architect

LOCATION: Quezon City, Metro Manila
WORK SETUP: Hybrid
WORK SHIFT: Night Shift
SALARY: PHP 100,000 – 108,000 Monthly
EMPLOYMENT TYPE: Full-Time
AVAILABILITY: ASAP

Role Overview

We are hiring an experienced Monitoring, Observability and Event Management Architect to lead the design and implementation of enterprise-grade monitoring and observability solutions. This is a senior technical role for someone who can architect scalable monitoring frameworks across SaaS, IaaS, and PaaS platforms, working closely with cross-functional design teams to build cost-effective, standards-aligned solutions.

Key Responsibilities

• Lead the design and implementation of enterprise monitoring, observability, and event management solutions
  
• Collaborate with design leads across domains including Event Management, Function Apps, Azure Monitor, App Dynamics, Grafana, ThousandEyes, and related tools
  
• Develop and maintain observability and monitoring standards aligned with enterprise architecture
  
• Design monitoring frameworks for applications across SaaS, IaaS, and PaaS environments
  
• Engage with business units to gather requirements and deliver cost-effective monitoring solutions
  
• Perform day-to-day design activities and plan software/automation upgrades
  
• Drive innovation through proof-of-concept initiatives and automation strategies
  

Qualifications

Education & Experience

• Bachelor's degree in IT, Computer Science, Engineering, or a related field
  
• 5+ years of experience in IT monitoring or related technical roles
  
• 3+ years in an IT architecture role with deep understanding of monitoring and application performance management

Core Technical Skills

• Extensive experience integrating alerts into ServiceNow ITOM, including SNOW ITOM AIOps implementation
  
• Strong knowledge of Azure Log Analytics, KQL, Telemetry, APM, Ansible, and PowerShell automation
  
• Experience with Azure services and proactive monitoring using telemetry and synthetic transactions
  
• Programming/scripting experience in Python, PowerShell, C#, JavaScript, and SQL
  
• Understanding of network architecture and security fundamentals (WAN/LAN, TCP/IP, PKI)
  
• Familiarity with ITSM processes and tools (e.g., ServiceNow) and compliance processes
  
• AIOps awareness and vision
  
• Proven ability to analyze and resolve complex application and infrastructure issues
  
• Strong communication and teamwork skills

Key Tools & Platforms

SRE Observability Practices, ServiceNow ITOM Event Management, Azure Monitor, Azure Data Lake, Azure Fabric, Grafana, Prometheus, App Dynamics, Thousand Eyes, Riverbed, Nobl9, .NET/C#, DevOps & Automation tools

Pre-Screening Questions

1. How many years of experience do you have in IT monitoring or related technical roles?
   
2. How many years of experience do you have in an IT architecture role, with a deep understanding of monitoring and application performance management?
   
3. What is your current/last monthly salary?
   
4. What is your salary expectation?
   
5. Are you amenable to a hybrid setup in Quezon City with a night shift schedule?
   
6. When would you be available to start once hired?