Locations: Pasig City and Lipa City, Philippines

Industry: BPO / Customer Service
Work Setup: Onsite (WFO)
Work Schedule: Shifting Schedule
Employment Type: Full-Time

Job Description

We are hiring Customer Service Representatives for multiple accounts in Pasig City and Lipa City. We are looking for customer-oriented individuals with excellent communication, active listening, and problem-solving skills to assist customers, address inquiries, resolve concerns, and provide outstanding customer service.

Candidates will have the opportunity to join different accounts based on their qualifications and preferred work location.

Available Accounts and Locations

1. Pasig City – Telecommunications Account

• Minimum 6 months of BPO experience.

• High School Graduate or above.

• Willing to work onsite and on shifting schedules.

2. Lipa City – Media and Entertainment Account

• Salary Package: Up to ₱19,200.

• Minimum 6 months of BPO experience.

• High School Graduate or above.

• Willing to work onsite and on shifting schedules.

Key Responsibilities

• Handle customer inquiries and provide accurate information about products and services.

• Address customer concerns, complaints, and service-related issues professionally.

• Provide effective solutions to ensure customer satisfaction.

• Assist customers with account-related inquiries and service requests.

• Maintain accurate records of customer interactions.

• Follow company policies, procedures, and quality standards.

• Meet individual performance targets and customer service expectations.

General Qualifications

• At least a High School Graduate.

• Minimum of 6 months of BPO experience.

• Good English communication and interpersonal skills.

• Strong customer service and problem-solving abilities.

• Customer-oriented with a positive attitude.

• Willing to work onsite in Pasig City or Lipa City.

• Willing to work on shifting schedules.

• Willing to undergo the recruitment and assessment process.

Additional Information

• Multiple accounts available.

• Full-time employment.

• Onsite work arrangement.

• Shifting schedules.

• Joining bonus opportunity for eligible hired applicants.

Important: Please mention and tag Gratitude Jobs during your interview to qualify for the joining bonus, subject to applicable terms and conditions.

Apply Now!

Take the next step in your BPO career. Apply today and explore the available opportunities in Pasig City and Lipa City!