Trainer/Senior Trainer – Credit Card Operations

 Location: Taguig (On-site)

Salary: ₱33,000 - ₱38,000 + ₱2,000 Allowance

Start Date: IMMEDIATE/ASAP

About the Role

Are you a skilled trainer with deep expertise in credit card operations? We're looking for a dynamic Trainer/Senior Trainer to design and deliver high-impact training programs that empower frontline teams in Customer Service, Collections, Fraud Investigation, Disputes, and Chargeback Management.

This is your opportunity to make a real impact by equipping agents with the regulatory knowledge, technical skills, and decision-making capabilities they need to excel in complex credit card scenarios.

What We're Looking For

Must-Haves:

• 2+ years of Training experience in a BPO setting


• 3-5 years hands-on experience in disputes, fraud, chargebacks, or collections


• Strong knowledge of regulatory compliance (FCRA, FDCPA, PCI-DSS) and card-network rules


• Bachelor's degree or equivalent


• Proven ability to create end-to-end training programs, simulations, job aids, and compliance modules


• Experience analyzing KPIs, coaching teams, and driving performance improvement


• Exceptional communication and facilitation skills


• High attention to detail and analytical thinking


• Available to start immediately


• Willing to work on-site in Taguig with a shifting schedule

Important Note:

• Must NOT be currently or formerly employed with FirstSource


• No active application with the client

What You'll Do

• Design and deliver comprehensive training for Customer Service, Collections, Credit Bureau Disputes (FCRA), Fraud Investigation, and Chargeback Management


• Conduct new hire training, upskilling sessions, refreshers, and remedial coaching


• Create engaging scenario-based simulations for complex case handling


• Keep training content updated with the latest regulations and policy changes


• Train teams on FCRA, FDCPA, CFPB, UDAAP, PCI DSS, and card-network standards


• Ensure strict adherence to compliance timelines and documentation requirements


• Conduct compliance assessments and provide corrective coaching


• Analyze training effectiveness using KPIs: accuracy, QA scores, call quality, and compliance metrics


• Identify skill gaps and implement targeted improvement plans


• Partner with Quality and Operations to reduce errors and rework


• Develop SOPs, job aids, workflow guidelines, and knowledge resources


• Maintain and update LMS materials aligned with business changes


• Support process migrations and change management initiatives

Why Join Us?

• Competitive compensation package with allowances


• Work in a dynamic BFSI environment with growth opportunities


• Make a meaningful impact on team performance and customer experience


• Collaborate with cross-functional teams (Operations, Quality, Compliance, Risk)


• Fast-track your career in credit card operations training

Answer these questions to fast-track your application:

1. How many years of Trainer experience do you have in BPO?


2. How many years of experience do you have in BFSI LOBs?


3. What is your highest educational attainment?


4. Do you have strong experience in disputes, fraud, chargebacks, or collections with regulatory and card-network knowledge? (Please share briefly)


5. What was your last drawn salary?


6. What is your salary expectation? (Budget: ₱33,000 - ₱38,000 + ₱2,000 allowance)


7. Are you amenable to working onsite in Taguig with a shifting work schedule?


8. Can you start immediately?

APPLY NOW! This is an urgent hire, and we're ready to move fast with the right candidate.

We're looking for someone who can start ASAP, so if you meet the qualifications, apply today!