Are you an experienced BPO leader with a strong background in Travel, Hospitality, and Customer Service Operations? This opportunity could be your next career move.

QUALIFICATIONS

2–3 years of leadership or supervisory experience in a BPO/customer service environment
BPO experience handling a Travel or Hospitality account
Strong background in customer service operations, escalations, and issue resolution
Proven experience leading and managing a team
Knowledge of KPI management, performance monitoring, coaching, and process improvement
Strong communication, coaching, and problem-solving skills
Able to manage daily operations and resolve customer/operational concerns
Willing to work onsite in Rockwell, Pasig
Willing to work night shift
Available to start October 5, 2026

READY TO LEAD?

If you're ready to bring your leadership experience to a dynamic Travel & Hospitality BPO environment, we'd love to hear from you.

Apply now and take your next step as a BPO leader!