Job Overview

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‎We are looking for an experienced Trainer with a strong background in BPO/Contact Center training and Mortgage and Insurance operations. The ideal candidate will be responsible for delivering effective training programs, supporting employee development, and ensuring operational readiness through new hire training, nesting, upskilling, and performance improvement initiatives.

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‎Required Experience

‎3–5 years of training experience in a BPO/Contact Center environment.

‎At least 2 years of hands-on experience in Mortgage Servicing, Mortgage Insurance, Property Insurance, Escrow, Loss Draft, Claims, or Loan Administration.

‎Experience supporting US-based financial services clients is preferred.

‎Experience in new hire training, nesting, upskilling, refresher training, and performance improvement initiatives.

‎Preferred Domain Knowledge

‎Mortgage lifecycle and servicing processes.

‎Escrow management.

‎Hazard/Homeowner's and Flood Insurance.

‎Mortgage Insurance (MI).

‎Loss Draft and Claims processing.

‎Force-Placed Insurance.

‎Loan onboarding and servicing.

‎Customer handling for mortgage and insurance inquiries.

‎Mortgage servicing regulations and compliance requirements.

‎Core Training Competencies

‎Training Needs Analysis (TNA).

‎Curriculum and training content development.

‎Facilitation and classroom management.

‎Adult learning principles.

‎Coaching and feedback delivery.

‎Stakeholder management.

‎Training reports and effectiveness measurement.

‎Knowledge assessments and certification management.

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‎Interested Applicants!

‎If you have the required experience and are ready to take the next step in your training career, we would love to hear from you! Kindly submit your application and join us in making a difference through effective learning and development.