Roles & Responsibilities

•New Hire Onboarding & Orientation Training

•Curriculum Design & Training Material Development

•Digital Advertising Knowledge Training

•Billing, Payment & Compliance Training

•CRM, Ticketing & Multi-tasking Proficiency Training

•Communication Skills & Customer Handling Training

•Quality Assurance & Performance Coaching

•Reporting, Metrics & Continuous Improvement


Qualifications :

•Bachelor’s degree in Computer Science, Software Engineering, Information Systems, or a related technical field.

•2 – 4 years of experience in backend product support, ad tech engineering support, or technical integrations (BPO or SaaS support preferred).

•Strong SQL expertise for data analysis, debugging, and reporting tasks.

•Proficiency with APIs, server-side event tracking, webhooks, SDK implementation.

•Experience in Ads Manager or similar platforms.

•Ability to read and debug API payloads (JSON/XML) and understand API documentation.

•High expertise in understanding conversion tracking, attribution models, and marketing analytics.