Job Title: Trainer
Account/Category/Campaign: Mortgage and Insurance Background
Employment: Probationary
Work Setup: On-site in Rockwell
Shift: Night Shift
Salary: Max. of ₱50,000.00 basic salary
Target Start Date: ASAP
HC: 1

Former employees of Teleperformance (TP), PSG Global, Majorel, and Aegis are not eligible for rehire, whether directly or through a third-party agency.

Required Experience

• Minimum 3–5 years of Training experience in a BPO/Contact Center environment.

• At least 2 years of hands-on experience supporting Mortgage Servicing, Mortgage Insurance, Property Insurance, Escrow, Loss Draft, Claims, or Loan Administration programs.

• Prior experience handling US-based financial services clients is preferred.

• Experience in new hire training, nesting, upskilling, refreshers, and performance improvement initiatives.

Preferred Domain Knowledge

Candidate should have working knowledge of:

• Mortgage lifecycle and servicing processes.

• Escrow management.

• Hazard/Homeowner's Insurance.

• Flood Insurance.

• Mortgage Insurance (MI).

• Loss Draft and Claims processing.

• Force-Placed Insurance.

• Loan onboarding and servicing.

• Customer contact handling for mortgage and insurance inquiries.

• Regulatory and compliance requirements related to mortgage servicing.

Core Training Competencies

• Training Needs Analysis (TNA).

• Curriculum and content development.

• Facilitation and classroom management.

• Adult learning principles.

• Coaching and feedback delivery.

• Stakeholder management.

• Reporting and training effectiveness measurement.

• Knowledge assessments and certification process management.

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