Gratitude India

Trainer

2 - 4 year(s)

Philippines - Manila (Taguig)

35 - 40 Thousand p.m

Job Description

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Role: Training Manager

Timings: Rotational Shifts (Permanent)

Industry: BPO

Work Mode: Work from office

Functional Area: ITES / BPO / Customer Service

Process: Voice

Key Skills:

Communications
Presentation Skills

Account: Telco
Work set up: On-site at Taguig
Work shift: Shifting
Salary: 35,000 - 40,000 basic / 2,000 allowance
Start date: April 17, 2026/ ASAP
.
About the Role:
Are you passionate about helping others grow and succeed? We are seeking a dynamic
and proactive Trainer to lead our employee development efforts. In this role, you’ll provide engaging
and impactful training sessions—both one-on-one and in groups—to new hires and existing team
members. You’ll play a key role in onboarding, compliance education, and ongoing performance
coaching, helping to shape a confident and compliant workforce.

Key Responsibilities:

Training and Development
 Deliver comprehensive training to new collections associates on:
o Company and client policies
o Federal and state collection laws
o Effective collection strategies
o Internal systems, software, phone protocols, and dialer tools
 Facilitate ongoing training sessions for current employees, including new client products or
regulatory updates.
 Coach and mentor new hires through floor support, assisting with goal achievement and skill
development.
 Adapt and refine training materials and methodologies to meet the needs of diverse learners.

Program and Compliance Management:
 Ensure all trainees understand and adhere to compliance standards and work expectations.
 Support the maintenance and updating of training aids—manuals, presentations, visual aids,
and handouts.
 Stay informed on changes in industry regulations and client requirements to ensure training
remains current.

Collaboration and Reporting:
 Work closely with leadership to identify training gaps and implement effective learning
strategies.
 Maintain accurate records for compliance reporting, trainee progress, and certification tracking.
 Occasionally, travel to other company sites for training support or client initiatives.

What We’re Looking For:

 Proven experience of at least 2 years in training or coaching, within a call center environment
 Latest experience in handling Telco accounts for at least 2 years
 Strong communication and presentation skills
 Ability to motivate and inspire learners at various levels
 Familiarity with collection systems and compliance regulations preferred
 Adaptable, proactive, and team-oriented mindset

Kindly send your application to yahaya@grattitudeindia.com along the following PRE-SCREENING QUESTIONS:

1. How many years of Trainer experience do you have handling Telco accounts in a BPO setting?
2. Are you willing to attend an on-site Final Interview in Taguig?
3. How much is your last drawn salary?
4. How much is your salary expectations?
5. Are you able to work onsite in Taguig with a shifting working schedule?
6. Can you start on April 17, 2026?

Note: Gratitude doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@gratitudeindia.com.

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Yahaya Muktar R

Recruiter - Gratitude India

View Details

Manila ,

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