Account: Healthcare

Schedule: Shifting schedule (including weekends) and may work during holidays

Salary: 50k – 55k

Work Location: Market! Market!, Taguig (must be willing to work onsite)

Qualifications:

•    Must have at least 3 years of team leader experience in handling a healthcare account in a BPO company

•    Must be proficient in English

•    Educational background: At least High School (old curriculum) graduate | SHS Graduate | Associate or Vocational Graduate | College Graduate

•    We prefer candidates residing in Manila or nearby provinces and can be scheduled for an online/onsite assessment and interview immediately

•    Target Start Date: ASAP

PRINCIPAL RESPONSIBILITIES:

•    Overall responsibility for achieving Client’s service level expectations and maintaining high-quality delivery.

•    Responsible for improvement initiatives and enhancing complaints intake and management process efficiencies.

•    Has a clear understanding of customer KPIs.

•    Understand the relationship between PFMEA and the Quality Control Plan.

•    Identifies and coordinates PFMEA/ Quality Control Plan improvements.

•    Manages efficient work allocation and tracks the overall performance of team members.

•    Manages daily team attendance.

•    Manages team attrition.

•    Ensures floor policies are followed.

•    Manages administrative tasks.

•    Keeps all company information which includes customer information confidential and secured.

SKILLS REQUIRED:

•    Able to write effective medical narratives regarding product issues or cases.

•    Must be able to properly use and navigate medical device tools and MS Office.

•    Able to communicate professionally and concisely to all business partners and other employees.

•    Able to think critically to determine the type of questions that need to be asked to gather necessary information.

•    Good problem-solving and analytical skills.

•    Good customer service skills.