Qualifications:

• Bachelor’s Degree
• Minimum of 2 years’ work experience in US/UK banking operations and team handling in a call center or shared services environment
• Sound knowledge on the banking domain and understanding of processes and bucket flows
• Good to have: Exposure to US or UK banking industry
• Not a job hopper
• Must not be a present or former employee of Wipro

Key Responsibilities:
• Manage and lead a team handling financial/banking accounts
• Monitor KPIs, productivity, and quality metrics
• Analyze collections data and reports to drive performance
• Ensure compliance with banking laws, guidelines, and internal processes
• Handle escalations and maintain high customer service standards
• Coach and mentor team members to achieve targets

Kindly send your application and answers to the Pre-screening questions below to egeregorweyinmi@gmail.com
• How many years of relevant experience you have with US/UK banking operations and training in a call center or shared services environment?
• Do you have knowledge on the banking domain and understanding of processes and bucket flows?
•. Rate your Communication Skills and feedback/coaching skills, from 1-10, 10 is the highest.
• Do you have exposure to US or UK banking Industry?
• How much is your last drawn salary?
• How much is your salary expectation?
• Are you amenable to work onsite in QC with a Shifting schedules?
• When are you available to start once hired?