Job title: Team Lead
Account: Healthcare
Work set up: 100% Onsite at Eastwood Quezon City
Work shift: US Business Hours
Salary: Negotiable
Start date: ASAP

Qualifications:
* 2nd year completed/College Graduate
* 2+ years exp as Team Lead (Preferred Healthcare exp)
• Has an Insurance background, claims processing, US benefits
* Not a job hopper
* Must not be a present or former employee of Wipro

Responsibilities:

* Operations & Reporting: Oversee daily team operations, track performance metrics, and prepare data presentations for clients and managers.
* Team Management: Conduct shift briefings/huddles, coach agents, handle escalations, and promote team engagement.
* Compliance & Quality: Enforce strict adherence to regulatory standards like HIPAA and conduct Root Cause Analysis (RCA) to improve quality parameters.

Recruitment Process:
Initial Interview: HRI (Human Resource Interview)
Final Interview: Operations

Pre-screening Notes:
* How many years of relevant experience do you have as a Team Lead?
* Do you have experience handling a healthcare account?
* Do you have Insurance background, claims processing, US benefits experience also?
* How much is your last drawn salary?
* How much is your salary expectation?
* Are you amenable to work onsite in QC with a US Business hours schedules?
* When are you available to start once hired?