Description / Requirements

Job title: Team Lead Account: Healthcare 

Work set up: 100% Onsite at Eton Centris, Quezon City

Work shift: US Business

Start date: ASAP 

Headcount: 2

Qualifications: 

• 2nd year completed/College Graduate 

• 2+ years exp as Team Lead (Preferred Healthcare exp) 

• Has an Insurance background, claims processing, US benefits 

• Not a job hopper 

• Must not be a present or former employee of Wipro

Responsibilities:

• Operations & Reporting: Oversee daily team operations, track performance metrics, and prepare data presentations for clients and managers. 

• Team Management: Conduct shift briefings/huddles, coach agents, handle escalations, and promote team engagement. 

• Compliance & Quality: Enforce strict adherence to regulatory standards like HIPAA and conduct Root Cause Analysis (RCA) to improve quality parameters.

Kindly answer the following pre-screening questions alongside your resume for further evaluation:

• How many years of relevant experience do you have as a Team Lead? 

• Do you have experience handling a healthcare account? 

• Do you have Insurance background, claims processing, US benefits experience also? 

• How much is your last drawn salary? 

• How much is your salary expectation?

• Are you amenable to work onsite in QC with a US Business hours schedules? 

• When are you available to start once hired?