Location: Eastwood City, Libis

Work set up: Work on site/ Shifting Schedule

Key Responsibilities:
 Lead, manage, and mentor a team of HR Shared Services professionals,
including Labor Relations, HRIS, Employee Relations, Comp & Ben, and other
support staff.

 Foster a positive, customer centric team culture focused on collaboration,
continuous learning, and high performance.
 Develop and implement performance goals for HR staff, ensuring accountability,
growth, and development.
 Conduct regular performance reviews, provide coaching, feedback, and ensure
team members are well equipped to meet organizational needs.
 Oversee the delivery of HR services, including employee inquiries, HRIS
management, benefits administration, and other Related processes.
 Ensure consistent, high quality service delivery in line with service level
agreements (SLAs) and key performance indicators (KPIs).
 Monitor and optimize day to day operations to improve efficiency, reduce errors,
and enhance customer satisfaction.
 Act as the escalation point for complex HR issues, ensuring timely resolution and
effective communication with employees and business leaders.
 Ensure that all HR activities comply with internal policies, legal, regulatory, and
industry standards, including data privacy and security regulations.
 Stay updated on relevant HR laws and regulations, ensuring HR processes and
activities adhere to compliance requirements.
 Develop and enforce guidelines for maintaining confidentiality, safeguarding
sensitive employee data, and ensuring compliance in HRSS operations.
 Partner with HR leadership, business units, and IT teams to ensure HRSS
services align with organizational objectives and support business needs.
 Act as the liaison between HR and other departments to ensure seamless
communication and collaboration on HR projects and initiatives.
 Communicate effectively with senior leadership regarding HR performance,
challenges, and opportunities for improvement.
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Required Qualifications:
 College Graduate in Any Field; Preferably of Human Resources-related course
 Minimum of 10 years’ experience as HRBP with at least 10-15 years at Manager
capacity
 Working knowledge in key facets of HR Management (Employee Relations,
Labor Relations, C&B, Health & Safety, Data Management, Engagement and
etc.)
 Extensive knowledge and experience on Corporate Compliance and Labor Laws
 At least 5 years working experience in BPO industry as an HR Manager is
required.
 Proven track record of managing HR service delivery and leading HR teams in a
fast paced, service-oriented environment.
 Strong knowledge of HR processes, policies, and HR technologies (e.g., HRIS,
payroll systems, benefits administration).
 Excellent leadership, coaching, and mentoring skills, with the ability to motivate
and develop a high performing team.
 Strong analytical skills, with experience in data analysis and reporting to drive
decision making and process improvements.
 Excellent communication and interpersonal skills, with the ability to build
relationships with employees, leadership, and cross functional teams.