Job Title: Spanish Technical Support Representative (Hybrid)

Location: Giga, Bridgetowne, Quezon City
Work Setup: Hybrid
Start Date: November 25, 2025
Shift: Shifting Schedule
Headcount: 1
Salary Range: PHP 90,000 – 100,000 per month
Other Incentives / Allowance: PHP 2,500
Talent Type: Non-native (Filipino candidates only)

Job Overview

We are looking for a Spanish-speaking Technical Support Representative to join our team at Giga (Bridgetowne, QC). The ideal candidate will provide technical assistance to Spanish-speaking customers, troubleshoot IT-related issues, and ensure a high level of customer satisfaction.

This role requires strong communication skills in both Spanish and English, along with hands-on experience in technical support or IT helpdesk functions.

Key Responsibilities

• Provide technical assistance and troubleshooting support to Spanish-speaking users via phone, chat, or email.

• Diagnose hardware, software, and network issues and guide customers through step-by-step solutions.

• Log and track customer issues using internal ticketing systems.

• Escalate complex technical problems to higher-level support teams when necessary.

• Ensure timely resolution of customer inquiries while maintaining quality service levels.

• Document solutions and contribute to the knowledge base for future reference.

• Adhere to company policies, security protocols, and service-level agreements (SLAs).

Qualifications

• Education: Completed at least 2 years in college.

• Experience: Minimum of 1 year in a BPO environment, specifically in Technical Support or IT Helpdesk roles.

• Language Proficiency:

  • Fluent in Spanish (spoken and written)

  • Good command of English for internal communication and documentation

• Nationality: Filipino (Non-native Spanish speaker)

• Availability: Must be able to start by November 25, 2025

• Work Setup: Open to a hybrid arrangement with shifting schedules.

Compensation & Benefits

• Monthly Salary: PHP 90,000 – 100,000

• Monthly Allowance: PHP 2,500

• Performance-based incentives

• Health insurance and other standard company benefits