Job Title: Spanish Bilingual Customer Support Representative

Job Type: Full-Time

Job Summary

We are currently looking for a skilled and customer-focused Spanish Bilingual Customer Support Representative to join our growing team. In this role, you will be responsible for assisting Spanish-speaking customers, resolving inquiries, and delivering excellent customer service across various communication channels.

Key Responsibilities

Provide professional customer support in both Spanish and English

Handle customer inquiries via phone, email, or chat in a timely manner

Resolve customer issues, complaints, and requests efficiently

Maintain accurate records of customer interactions and transactions

Escalate complex concerns to the appropriate department when necessary

Ensure high levels of customer satisfaction and service quality

Follow company policies, procedures, and service standards

Qualifications

Must be a Filipino citizen

At least High School Graduate (Senior High School preferred)

Minimum of 2 years experience in Spanish customer support or a similar role

Strong verbal and written communication skills in both Spanish and English

Excellent problem-solving and interpersonal skills

Ability to work in a fast-paced environment

Willingness to work flexible shifts, including nights, weekends, and holidays (if required)

Preferred Qualifications

Experience in a BPO or call center environment

Familiarity with CRM tools and customer support systems

Strong attention to detail and multitasking skills

What We Offer

Competitive salary package

Performance-based incentives

Opportunities for career growth and development

Supportive and dynamic work environment