• Citizenship: Open to Filipino/Non-Native applicants only.

• Experience: Must have at least 2 years of BPO experience specifically in Spanish Bilingual support.

Core Responsibilities

• Bilingual Support: Engage with customers via voice channels in both Spanish and English to resolve inquiries regarding mortgage products, interest rates, and loan terms.

• Guidance & Education: Assist customers in navigating online platforms, account setup, and payments while providing accurate information to help them make informed decisions.

• Problem Solving: Collaborate with internal teams to resolve complex issues and handle challenging situations with empathy and professionalism.

• Sales & Compliance: Identify cross-selling opportunities for additional services while maintaining strict compliance with industry regulations.

• Documentation: Maintain accurate records of all interactions using the company CRM.

qualifications

• Education: High School Graduate / Grade 12 (Any field).

• Experience: Minimum 2+ years of voice experience in bilingual support (Required).

• Skills: Strong verbal/written communication in Spanish and English.

• Tech Stack: Proficiency in MS Office and CRM software.

• Schedule: Flexible to work shifting schedules, including evenings, weekends, and holidays.

• Preferred: Familiarity with mortgage products, loan terminology, or the home buying process is a major advantage.

Hiring Process

1. Initial Interview

2. Operations Interview

3. Final Interview