Responsibilities:

•You will design and define standards, patterns, and automations opportunities that elevate monitoring and reliability across platforms and applications, with a strong focus on Azure Monitor, ServiceNow ITOM Event Management, Grafana, and APM/Synthetics.
•You’ll partner with product teams to implement SLO/SLI‑driven operations, reduce alert noise, accelerate incident response, and embed self‑healing where it matters most.
•Engineer enterprise monitoring & event patterns by authoring and maintaining reference architectures, runbooks, and event management models (alert → event → incident) with actionable alerts and incidents routing.
•Contribute to Monitoring and Observability & Event Management Strategy and tooling intake/governance checkpoints and coach team
•Excellent communication skills to drive continuous improvement by reducing alert noise, shorten MTTR, and improve change by embedding postmortem

Must have Skills:
•Cloud Observability: Azure Monitor/App Insights/Log Analytics (KQL)
• Knowledge of Grafana, Prometheus, App Dynamics, ThousandEyes
• Communication & Teaming – Able to translate complex reliability patterns into consumable standards and coach IT operations team via office hours/CoP sessions.
• Technical Depth in Monitoring and Observability Stack – Hands‑on in ServiceNow Event Management, Azure Monitor/KQL, and automation.
• Analytical & Systems Thinking – Uses SLI/SLOs, postmortems, and CMDB context to reduce noise, drive self‑healing, and measurably improve MTTR and KPIs.