Gratitude India

Site Reability Engineer

3 - 5 year(s)

Philippines - Manila (Eastwood quezon city, Cubao Quezon City, Fairview Quezon City, Diliman quezon city, Bridgetown quezon City)

85 - 90 Thousand p.m

Job Description

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Role: Quality Assurance Executive

Timings: Night Shift (Permanent)

Industry: BPO

Work Mode: Hybrid

Functional Area: IT Software/Hardware

Key Skills:

IT Operations Management
Bachelor degree
ServiceNow experience all modules ITxm
Azure Log Analytics
SRE Role
Azure Monitor

Job Title: Site Reliability Engineer (SRE)
Work Setup: Hybrid (2 days WFH, 3 days onsite – Quezon City)

Shift: Night Shift
Role Overview:
We are seeking a highly skilled Site Reliability Engineer (SRE) to enhance system reliability, observability, and operational efficiency across our cloud platforms. This role is ideal for a proactive engineer with strong expertise in monitoring, automation, and performance optimization within Azure environments.

Key Responsibilities:
- Design and implement monitoring and observability frameworks using Azure Monitor, Application Insights, and ServiceNow Event Management.
- Develop standards, patterns, and automation strategies to improve system reliability and reduce alert noise.
- Partner with product and operations teams to implement SLI/SLO-driven practices and improve incident response efficiency.
- Build and maintain monitoring pipelines, dashboards, and alerting systems across platforms.
- Lead root cause analysis (RCA) and implement preventive measures to improve system stability.
- Drive continuous improvement initiatives, including reducing MTTR and enhancing operational performance.
- Create and maintain documentation, runbooks, and observability standards.
- Support governance, compliance, and monitoring strategy alignment across teams.
Qualifications:
- Bachelor’s degree in IT, Computer Science, Engineering, or related field.
- 3+ years of experience in monitoring, observability, or SRE roles with hands-on expertise in Azure Monitor, Application Insights, and KQL.
- Strong understanding of application performance monitoring (APM), telemetry, and log analytics.
- Experience with ServiceNow Event Management and ITSM processes.
- Familiarity with tools such as Grafana, Prometheus, AppDynamics, or ThousandEyes.
- Solid understanding of network architecture (WAN/LAN, TCP/IP) and security concepts.
- Knowledge of SLO/SLA frameworks and reliability engineering principles.
- Strong analytical, problem-solving, and communication skills.

Note: Gratitude doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@gratitudeindia.com.

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Isaac Love

Recruiter - Gratitude India

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